At Zennaura, your trust means everything to us. This Privacy and Cookie Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

a. Device Information

When you browse zennaura.com, we automatically collect:

• IP address, browser type, time zone
• Pages/products viewed
• Referring websites or search terms
• Site interaction data

Collected using:

• Cookies: Tiny data files that help us recognize your browser.
• Log Files: Record activity and gather diagnostic data.
• Pixels/Tags/Web Beacons: Monitor your website navigation.

b. Order Information

When you make (or attempt to make) a purchase, we collect:

• Name, billing/shipping address
• Payment details (e.g., credit card)
• Email and phone number

Together, this makes up your Personal Information.

2. How We Use Your Information

We use Personal Information to:

• Process and deliver your orders
• Communicate with you
• Prevent fraud or potential risks
• Customize your experience
• Improve site performance and user journey
• Share product updates or promotions aligned with your preferences

3. Cookies and Tracking Technologies

Cookies are used to:

• Keep you logged in
• Remember your cart or preferences
• Analyze how the site is used
• Deliver personalized ads (retargeting)

4. Analytics

We use Google Analytics to understand visitor behavior and improve our services.
Google may use this data to personalize ads across its network.

We do not store, sell, or rent your credit/debit card details or any personally identifiable information to third parties.

5. Targeted Advertising

We may use cookies to display ads based on your past site behavior.
To learn more about interest-based advertising, visit:

6. Comments & Feedback

If you leave a comment:

• We may collect your name and email
• You may receive notifications of replies
• You are responsible for the content you submit

7. Children’s Privacy

Our site is not intended for children under 16.
If you’re between 16–18, please use the site under the guidance of a parent or guardian.
Parents are responsible for supervising their children’s access to Zennaura.

8. Sharing Your Information

We may share your Personal Information with:

• Service providers (shipping, payment processing, analytics)
• Legal authorities (only if required)
• Marketing platforms (with your consent)

9. Data Retention

We retain your Order Information for as long as necessary for order fulfillment, record-keeping, or legal compliance—unless you request deletion.

10. Do Not Track

We currently do not respond to “Do Not Track” signals from browsers.

11. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time.
We recommend reviewing this page regularly to stay informed.

12. Contact Us

For questions, requests, or concerns about your data, please contact: kewin.david@zennaura.com